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| 1. |
Are the coins authentic or are they reproductions? |
| All our coins are authentic and come with a certificate of authenticity. The coins are acquired from reputable coin dealers from around the world, mostly from Israel and Middle East. |
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| 2. |
When will you be at an art fair near me? |
| Please see our “events” page located at the bottom or our website for a listing of our upcoming shows. |
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| 3. |
What forms of payment do you accept? |
| We accept Visa and MasterCard. |
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| 4. |
I saw a piece at the show, how do I track it down? |
| Due to the nature of the work that we do, we do not have multiple quantities of the same item. If you see a piece at a show, try to write down the item number or the type of coin that was set in the jewelry including the type of metal of the coin (bronze or silver). It is also helpful to let us know which show you saw the item. Please do not wait too long from the time you saw the piece, as it will more likely be sold at another show. We will do everything we can to track down the piece you saw, but if it is sold, we will do our best to recreate a similar item. |
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| 5. |
Are rings available in any finger size? |
| Depending on the style and make of the ring, we can usually size the ring to your fit. When purchasing a ring, please inquire about sizing options. |
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| 6. |
Can I use my own coin? |
| Yes. Customers with their own coin can have it set into one of styles you see on our website. Changes to the style of the piece are also welcome. If you have an idea of a custom piece you would like to order, please email us with the details of your idea for a price estimate. |
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| 7. |
When can I expect to receive an order I have placed online? |
Delivery times are estimated to range from 2-4 weeks. Variables include the availably of the type of coin purchased and the amount of custom work required for the piece. Please contact us via email or phone with your order information to inquire about more specific time frame for your order. |
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| 8. |
What is the reason for variations of prices between similar items? |
| Prices are based on a variety of factors: the value of the coin, the type of metal used, and the price of the metal on the day we purchased it. Precious metals vary in price from day to day. Any estimated price quote given to a customer is valid only on that day due to the daily fluctuations in price. |
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| 9. |
Where is the jewelry made? |
| All of our jewelry is designed and handmade in the United States. |
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| 10. |
Is sales tax added to online purchases? |
| We charge Alameda County Sales tax at 9.75% on all sales. |
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| 11. |
How will my order be shipped? |
| All orders will be shipped via UPS and will be insured during the shipping process. |
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| 12. |
How is my personal and financial information protected? |
| We take the proper measures to ensure that your private information is completely protected. Transactions are protected using 256 bit Secure Socket Layering (SSL) Certificate from Verisign, the business leader in encryption technology. |
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