- Are the coins authentic?
Yes! All of the ancient coins used in our jewelry are 100% authentic. Each one is dually inspected and comes with a certificate of authenticity that not only verifies its origin, but it also gives more information regarding the history of the coin and the story behind it!
- Where do you get the coins?
The coins are purchased from all around the world, most of which have origins in the Mediterranean area.
- How long will it take to process my order
The turnaround time of your order depends on a few different things. One of our sales representatives will contact you within two business days to discuss and confirm your order. Once we have verified your order, personal details and credit card information, your order will be shipped.
- How do I cancel my order?
After you have clicked "Submit" on our order form, your order begins to process and you cannot make any online changes to your order. If you are making a special request,
contact us before making your order. To cancel your order prior to shipment, you must contact customer service at (510) 704-8618.
- How do I change my order?
After you have clicked "Submit" your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service at (510) 704-8618
- What method of payment do you accept?
We currently only accept credit card orders. We accept the following credit cards for payment:
Visa - MasterCard
- Do I have to pay sales tax?
State law requires that we charge sales tax on orders shipped to customers residing in California. To customers residing in states other than California, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not our responsibility to charge or collect this "use", we are alerting our customers regarding this possibility as a courtesy.
- Do you offer shipping insurance?
All orders placed through our website automatically have insurance included. Due to the value of our items, we require this for all shipments.
- What methods of shipping do you offer?
We currently only offer shipping through UPS through our website. If you prefer a different carrier, please let our sales representative know when they contact you.
- How can I track my shipment?
Once your order has been placed and verified we will send a shipping confirmation email to you. Please call our office for tracking information.
- Do I have to sign for my shipment?
For security reasons, all shipments require an authorized signature. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address. Customers will be charged for shipping if an order is returned to us as "not received".
- What is your return policy?
If there are any problems with your order regarding damage during shipping, please contact us immediately on the day of delivery so we can put in a claim with UPS. If you are not happy with the piece of jewelry for any other reason, we need to receive it no later than 14 days from the date of delivery for a refund. There is a 10% restocking fee that will be charged.
- What if I have a damaged item?
If you receive a damaged or incorrect item, you must contact customer service on the date of delivery. On a case by case basis, responsibiltiy of shipping charges will be determined by us upon our receipt of the defective or mis-delivered item which must be returned fully intact with the original packaging via common carrier that provides package tracking. Upon delivery, if there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service.
- What if I own my own coin?
We'll be happy to set your coin, but we will need to receive it in order to take accurate measurements. You will have to choose the style and the type of metal work to be done, and from there we will provide you with an estimate.
- What happens if the piece of jewelry that I want is already sold?
If a piece that you have in mind is already sold, we can search for the right coin and send you images via email. After you make your selection, we will give you an accurate estimate and do the work for you.
- What happens if I lose one of my earrings?
We'll need to receive the remaining one and we can do our best to recreate the other. It does depend on if we are able to get a matching coin, which is difficult. If we are unable to locate the coin, we can always make your single earring into a pendant.
- How safe is my personal information?
When users submit sensitive information via our website, the information collected is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as a personal details), that information is encrypted with industy standard Secure Socket Layers (SSLs).
- How safe is my credit card information?
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted with industy standard Secure Socket Layers (SSLs). As an extra precaution, your credit card information is not stored on our website.
- What is your privacy policy?
Silver Mind is committed to the protection of your privacy. We will not sell, share, or rent this information to others. All information collected is requested through industry standard SSL security.